TERMS OF USE

Thank you for visiting Ozwin Natural Products Sdn. Bhd (Ozwin) website. We are proud to present our website which contains product information, information on the Company, loads of other information, as well as a 24/7 online shop. By surfing this site, you agree to be bound by the terms and conditions of this site.

Please be informed that due to developments and changes in business practices, we may be required to update these policies without prior notice. You are encouraged to review these terms from time to time should you be a regular customer or visitor to our website.

Once again, we welcome you and thank you for visiting our site and giving us your time and attention.

Site Information

All information, trademarks, product names, logos, pictures, graphics and company names on this site are copyright either by Ozwin or their respective owners and may not be reproduce in any way for any purpose without the written approval by Ozwin or their respective owners. Any of the above, which are copied, reproduced or used without permission of Ozwin or their respective owners may be liable to legal prosecution.

Visitor's Conduct

While surfing our website, or applying for our membership please ensure accurate personal information. If you provide any information which is untrue, inaccurate, not current or incomplete, your orders may be delayed unnecessarily or even refused.

Contest and Prizes

All contest organized by Ozwin on the Ozwin website are governed by the rules and regulation of the contest at the time. All staff and affiliates of Ozwin are not eligible for the prizes in the contest.

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PRIVACY POLICY

Billing information provided by you will not be sold or shared with other parties for any commercial purpose other than for processing of your order and for our internal sales analysis purpose.

However, Ozwin may only release your information in response to court subpoenas or any legal process or if you have violated the use of our website. In addition, we may send you emails, brochures and other marketing materials unless you choose not to receive these materials.

Ozwin uses WorldPay secure payment gateway for your payment process. The use of WorldPay means that you agree to the terms and agreements governed by WorldPay.

Passwords

Each customer will be able to assign a password to your Account on the Ozwin website. You are advised not to disclose your password.

Customers who suspect that their account may have been abused, are encouraged to contact us immediately at ozwinshop@ozwin.com.my.

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PRODUCT POLICY

While our products are made from natural ingredients, Customers are recommended to do the following:

• if you are new to our product, please perform a patch test to ascertain there is no allergy;

• keep the products in good condition;

• ensure the products are not expired if kept for too long;

Our products are registered with the Biro Pengawalan Farmaseutikal Kebangsaan Malaysia as cosmetic products & are not meant to be replacement for professional health care. If you have any concern for your health or well-being please consult a medical Doctor.

Expiry and Shelf Life

All our products have expiry dates printed on the labels and should be use within this period to ensure full potential of the product. Once opened the product should be fully used within 3 - 6 months.

Color and Product Representation

While Ozwin makes all effort to reproduced and display all products colors and product packaging as accurately as possible; we cannot guarantee the products' actual dimension and presentation as screen color, resolution and web-safe color restrictions may not correspond exactly.

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PAYMENT POLICY

To help ensure smooth processing of your orders, please note the following policies:-

1. Our current payment gateway is WorldPay and all customers using this payment is bound by the Terms and Agreements of WorldPay.

2. Cash, personal cheques, ATM and other electronic cards are accepted based on prevailing mechanics, terms & conditions as stated in this website.

3. You must be the legitimate owner of the credit card. You are required to provide correct and accurate details or personal information for Billing purposes.

4. To prevent any fraudulent orders, we may request for a copy of the front and back of your credit card as well as your credit card statement; only the portion where it shows your name, billing address, issuing bank name or logo for our verification.

5. We reserve the right to cancel your order/s and/or suspend any deliveries should we find any discrepancies in the billing information or should we not receive the documents described in item 4 above.

6. In the event an order is not accepted, your payment will be reimbursed.

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REFUND POLICY

Ozwin will refund or accept returns on the following basis.

• product did not arrive;

• product arrived damaged;

• wrong product was delivered;

• product has expired;

All other reasons will be considered on a case-by-case basis. Please check your products carefully upon delivery to ensure that it is correct and in good physical packaging condition before accepting the delivery. 

Website Error

If a product price has been wrongly advertised on the web, Ozwin may take steps to correct the price and inform the Customer of the mistake. Customers can then decide to either cancel or continue with order.

Ozwin regrets that such mistakes are inevitable and shall at all times try its best to avoid such mistakes.

Exchanges for Products

Customers can request for an exchange if the product is found to cause an allergic reaction and is unused. However, Customers will have to bear the full cost of shipping in this instance.

For local web orders, we regret Customers cannot make exchanges at the shops. Exchange will have to be done at our Head Office. Please call ahead to make an appointment to see our Web Order department personnel to make the exchange.

Please contact us at ozwinshop@ozwin.com.my.

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SHIPPING POLICY

Generally, Ozwin has the following policies for deliveries and shipping. Ozwin will not accept orders:-

• with P.O. Box as addresses;

• which may be considered as wholesale, please contact us for wholesale purchases;

• that are suspected as fraudulent orders;

International Shipping

Customers are to take note of custom charges, import duties, rates and tariffs if any from destination to destination. You may incur and have to bear all the above fees if they are imposed in your country.

Ozwin has no control over the abovementioned fees as custom policies vary from country to country. You should consult your country's authority or custom office for further information.

If you are an foreign purchaser, you are considered an importer and should be aware and abide by all the laws and regulation of your country. Ozwin will list all contents as required by international shipping requirements.

Ozwin may not be able to fulfill orders from certain countries or regions due to restrictions and distribution agreements. If your order is not accepted for any reasons, we will refund or reverse the charges to your credit card.

Please allow 6 to 8 weeks for international delivery.

Local Orders or Deliveries

All local orders within Malaysia should be delivered within 2 to 7 working days after the acceptance of your orders and subject to stock availability.

Please check and ensure contents and packaging is in good order before signing and accepting the delivery. Signature is required as a proof of acceptance.

If there is no one present to accept the delivery, you may be required to pick up the parcel at a designated post office.

If the delivery was made by Ozwin and no one was present to accept the delivery at the appointed time, we can arrange for a second delivery.

Damage and Returns

If the contents are found to be damaged on delivery, please do not sign acceptance. Instead, make a note on the Delivery Order, call Ozwin Head Office or drop Ozwin an email. Ozwin will arrange for a new replacement at no extra cost.

"TNS Skin L@b - Bringing the best to you!"

(This Document Last Updated on 19 December 2009)